Refund policy

No refunds, no exchanges, with the exception that the product was damaged during shipping and we are notified of the damage within a week of delivery. 

To start a return or refund, you can contact us at courtney@courtneyrosaleen.com. Please provide your name, and a picture of the damage. 

Canceling an order 
You are welcome to cancel an order anytime before you receive tracking information/confirmation that the product has been shipped. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like books signed with a custom phrase or name. Again, if it's damaged, reach out so we can make it right. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. 

Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please reach out immediately. 

You can always contact us for any question at courtney@courtneyrosaleen.com.